Frequently Asked Questions

Is a Health Certificate required for a pet to fly?

TLC Flight Nanny does not require a Health Certificate for transport. It is to be determined between the breeder and the buyer. Your TLC Flight Nanny will be happy to deliver any paperwork along with the pet on their delivery.

Can I track the flight my fur baby is on?

Yes. Just Google the Airline and Flight number to keep track of any changes with the flight’s time, terminal and gate. For Example, AA#2132 Also, the FlightView App is very useful.

What type of payment methods do you accept?

A custom link will be sent a couple days before the delivery is scheduled. We accept Credit or Debit cards, Apple Pay, Shop Pay and Google Pay.

Is the deposit refundable?

Yes, if your TLC Flight Nanny is unable to complete the delivery.

Can I give my TLC Flight Nanny a tip?

Of course! We hope your TLC Flight Nanny has exceeded your expectations in excellent service keeping your new family member safe on the special journey home. 

Can I have more than one pet delivered to the same destination?

Yes, for an additional fee. We can accommodate up to two small litter mates if the combined weight is less than 20 pounds in one carrier.  

Is there an additional fee for flying a pet in the cabin?

TLC Flight Nannies make most deliveries without pet cabin fees. However, we do have occasions that may require payment for pet fees. Payment will be an additional fee paid before the completion of the delivery.

Do I need to pay for a pet carrier?

Our TLC Flight Nannies have clean, sanitized pet carriers for safe transport. This helps keep the total cost of transport to a minimum. If it is your desire, at an additional fee, to buy and keep a new pet carrier for your new fur baby, we can accommodate that request.